SAP Fioneer, a leading global provider
of financial services software solutions and platforms, today announced the
launch of its AI Agent: an expert-built solution designed to intelligently
enhance core operations of financial services institutions. The first release
of the Fioneer AI Agent lays the foundation for banks and insurers to automate
processes, gain real-time insights, and make smarter decisions using natural
language and without the need to share data externally.
The
Fioneer AI Agent is generally available now as an add-on for SAP Fioneer
S/4HANA products in Banking, Insurance, and Finance. By leveraging the suspense
account analysis, finance teams can generate complex reports using natural
language, significantly reducing manual effort, improving operational
efficiency, and achieving considerable time savings.
“Our
approach to AI-powered financial services focuses on delivering tangible
outcomes to our customers in two ways: Embedded directly into our products and
solutions or, via our AI Agent, operating across our portfolio as a powerful
add-on”, said Dirk Kruse, CEO at SAP Fioneer. “Unlike generic AI tools, the
Fioneer AI Agent comes pre-configured to integrate seamlessly with SAP
Fioneer’s products and future data models and is engineered with deep expertise
for the financial services industry.”
The
Fioneer AI Agent delivers intelligence that is integrated into SAP Fioneer’s
banking, insurance, and finance solutions, offering contextual, transparent,
and actionable use cases without the need for custom development and heavy IT
dependance. It empowers financial professionals to interact with data using
natural language, eliminating reliance on IT teams and accelerating time to
value. Designed for flexibility, the Fioneer AI Agent supports
bring-your-own-LLM strategies as well as SAP BTP AI Core LLMs and will
integrate with SAP Joule and other agents such as Microsoft Copilot. Integrated
and aligned with the SAP strategy, it ensures full compliance with data privacy
and auditability standards, making it a trusted solution for institutions
seeking to scale AI responsibly and effectively.
SAP
Fioneer’s AI Agent is developed in alignment with industry-standard AI ethics
frameworks, ensuring fairness, transparency, and human oversight.
About
SAP Fioneer
SAP
Fioneer ( is a global provider of
financial services software. We deliver modern platforms and solutions that
enable financial institutions run core operations, drive innovation, and meet
evolving regulatory demands. Built on SAP technology and backed by deep industry
expertise, our modular approach enables clients to scale securely, adapt
quickly, and lead with confidence.
Headquartered
in Germany and supported by over 1,300 employees worldwide, SAP Fioneer is a
trusted partner to more than 1,200 banks and insurers and committed to
long-term partnerships across the financial services ecosystem.
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